Contact Us
Got a question about how we rank sweepstakes casinos, spotted something on the site that needs updating, or want to flag your own experience with one of the platforms we cover? This page explains the best way to reach Sweepstakes Casinos and what we can help with.
How to reach the shihtzukisses.com team
The quickest way to contact us is by email at [email protected]. We read every message and try to reply within a couple of business days, though it can take a little longer during busy periods. Please include as much detail as possible — the platform name, the page you're referring to, or a screenshot if relevant — so we can look into it properly.
We're an independent review and comparison site, not a sweepstakes casino operator ourselves, so we can't access anyone's account, process a redemption, or resolve a dispute over coins or prizes. For anything account-specific — verifying your identity, checking a redemption, resetting a login, or a billing question tied to a coin purchase — you'll need to contact that particular operator's own support team directly, since only they can see your account details.
What we can help with
- Corrections or updates to information on our reviews and comparison tables
- Suggestions for a sweepstakes or social casino you think we should be covering
- Feedback on your experience with a platform we've listed, positive or negative
- General questions about how the dual-currency sweepstakes model works
- Reports of broken links, outdated offers, or inaccurate details on the site
What we can't help with
Because Sweepstakes Casinos publishes independent reviews rather than operating any of the sites we cover, there are a few things that fall outside what we can do:
- Processing withdrawals, redemptions, or coin purchases
- Verifying your identity or resolving KYC issues on a casino account
- Reinstating a suspended or closed account
- Confirming whether a specific state's laws allow you to play right now — laws vary by state, change over time, and we're not able to give legal advice on your individual situation
If your question touches on any of the above, the fastest path is the support contact listed on the operator's own site, since they hold your account information and can act on it.
Before you write in about game or reward questions
A lot of the messages we get are about how the sweepstakes model itself works — for example, the difference between Gold Coins used for free-to-play games and Sweepstakes Coins that can be redeemed for prizes, or how daily login rewards and welcome bundles are structured. We're happy to answer general questions like these by email, but for details specific to your own account or a redemption in progress, the operator's support team will have the accurate, current answer. Participation at legitimate sweepstakes casinos is generally free — "no purchase necessary" — and coin packages are an optional way to get extra Gold Coins, not a requirement to play or to qualify for prizes.
Responsible play and support resources
If you're reaching out because play has stopped feeling fun, or you want tools to manage how you play, we'd rather point you toward help than leave you without it. Our Responsible Gambling page has information on setting limits and where to find support resources, and it's worth a look regardless of which platform you use.
Learn more about how we work
If you're curious about who's behind shihtzukisses.com and how we approach our reviews, our About Us page covers that in more detail. Our Terms and Conditions page also explains the basis on which we publish information and rankings on this site.
A note on accuracy and timing
Sweepstakes casino offers, eligible states, and terms change fairly often — operators update welcome bundles, adjust which states they serve, and revise redemption rules without much notice. If you spot something on our site that no longer matches what an operator is currently offering, we'd genuinely appreciate the heads-up by email so we can check it and update the page. That kind of reader feedback is one of the main ways we keep our listings current.